Work for Wild Frontiers

Current Vacancies

CLIENT SUPPORT MANAGER

We are looking for a Client Support Manager to work in our London office. Duties include:

  • Manage the Client Support team and the day-today running of the administration department, including staff rotas
  • Voice of the customer internally – reviewing client feedback to ensure issues are addressed
  • Oversee Quality Control for all FIT bookings – to ensure accuracy of documentation and execution of itinerary on the ground
  • Manage EGT and FIT Tour Queues to make sure client balance payments and documents are processed on time
  • Handle escalated client issues pre-departure (by phone and email)
  • Review and assess the client documentation journey, from paying deposits to receiving travel documents
  • Ensure that all required client documentation is accurate and received in a timely manner
  • Ensure all clients have completed a booking form, and their travel insurance details and next of kin is on the system
  • Taking client deposit payments and final balances
  • Emailing clients booking receipts
  • Chasing client final balances (Pax can pay through the client portal)
  • Preparing FIT client travel documentation (covering letter, final itinerary, final invoice, flight tickets, ATOL certificate, travel wallet, pen, luggage labels, travel essentials)
  • Processing EGT and FIT client feedback
  • Preparing EGT client travel documentation (joining instructions, latest version trip dossier, PDI, flight tickets, ATOL certificate, TL Profile, final invoice, luggage labels)
  • Processing client refunds through accounts and updating their AXUM booking
  • Making sure visa instruction templates for tailor made clients are correct and up-to-date

Office Manager Duties

  • Order company stationary, office equipment, (letterhead paper, travel wallets etc)
  • Office maintenance (Handy man, Office desks, Printers, Royal Mail, Plumbing and electrics)
  • Manage cleaners and other office suppliers
  • Responsible for the health and safety in the workplace
  • Making sure there is an office first aid kit, and the office is tidy
  • Organising company social events and staff rotas.

Main job requirements / characteristics

  • Management skills and experience
  • Ability to set and work to deadlines
  • Good knowledge of travel geography, Itineraries and visas
  • Exceptional attention to detail
  • Ability to plan ahead
  • Able to work on own initiative
  • Customer Service capabilities, able to deal with a variety of clients
  • Multi-tasking skills
  • Excellent Telephone manner
  • Excellent organisation/communication/interpersonal skills
  • Good presentation, clean and tidy
  • Numerate, able to prepare client invoices and receipts
  • Understanding of what the adventure/cultural traveller wants to experience
  • General Knowledge and interest in travel

Please send a cv and covering letter to sean.hughes@wildfrontiers.co.uk