• Office Opening Hours
    • Open today until 20:00
      Call us +44 (0)20 8741 7390
    • Monday: 9:00 - 20:00
    • Tuesday: 9:00 - 20:00
    • Wednesday: 9:00 - 20:00
    • Thursday: 9:00 - 20:00
    • Friday: 9:00 - 18:00
    • Saturday: 10:00 - 14:00
    • Sunday: Closed

Work for Wild Frontiers

Current Vacancies

Operations Manager

We are seeking an Operations Manager to join our Operations team at Wild Frontiers. We are looking for a candidate ideally with previous experience of Operations, a Tour Leading background and a passion for travel to remote and varied regions of the globe.

Responsibilities

  • Being responsible for the overall operations of approximately ¼ of all WF escorted group tours (EGTs)
  • Negotiating with ground handlers to contract services for EGTs at competitive prices
  • Liaising with ground handlers with regards to EGT allocations, rooming requirements and any additional services required
  • Ensuring standards of safety and quality are adhered to in all aspects of tour operation
  • Creating client literature and maintaining the accuracy and effectiveness of all such documentation including tour itineraries, pre-departure information (PDI) docs as well as web copy.
  • Assisting with the development of new Product for EGT
  • Preparation of pre-tour paperwork for tour leaders including accounts
  • Briefing & Debriefing tour-leaders to ensure that tours are maintained and tweaked to ensure high standards of customer satisfaction are adhered to
  • Assisting the Client Support Team with client visas and documentation
  • Keeping Sales and clients informed with regards to any tour changes
  • Rotation of the 24 hour emergency mobile (typically 2 in 8 weeks)
  • Dealing with client enquiries (when called upon to do so by Sales) with knowledge and politeness by phone/email or in person
  • Helping out at trade shows and slide shows
  • Managing any operational & crisis issues whilst tours are on the road.

Qualifications & Experience

Degree Level preferred

Experience in tour operations with adventure travel a distinct advantage.

Travel experience in the developing world essential. Tour-leading experience highly advantageous

Please send your CV with a covering letter to Jane Westwood, Wild Frontiers, 78 Glentham Road London, SW13 9JJ or email to jane.westwood@wildfrontiers.co.uk