• Office Opening Hours
    • Open today until 20:00
      Call us +44 (0)20 8741 7390
    • Monday: 9:00 - 20:00
    • Tuesday: 9:00 - 20:00
    • Wednesday: 9:00 - 20:00
    • Thursday: 9:00 - 20:00
    • Friday: 9:00 - 18:00
    • Saturday: 10:00 - 14:00
    • Sunday: Closed

Privacy Policy

Updated April 2018

What information are we collecting?

Brochure requests: When you register on our website to receive a brochure we may ask for personal information about you consisting of information such as your name, e-mail address, postal address, telephone or mobile number. By entering your details in the fields requested, you enable us to provide you with the services you select. We will not subscribe you to our email newsletters unless you specifically opt-in. We will not share this data with any third parties.

Email newsletter: When you sign-up to our emails newsletters on our website we may ask for personal information about you consisting of information such as your name, e-mail address and country of residence. By entering your details in the fields requested, you enable us to provide you with the services you select. You will be able to unsubscribe from our emails at any time using the unsubscribe link or by contacting our office. We will not share this data with any third parties.

Online enquiry: When you submit an enquiry online, we may ask for information such as your name and contact details. By entering your details in the fields requested, you enable us to provide you with the services you select. We will not subscribe you to our email newsletters unless you specifically opt-in. We will not share this data with any third parties.

Booking: When you book a tour with Wild Frontiers there is a certain amount of information we require to fulfil your holiday. This can sometimes include:

Full name as per your passport
Date of birth
Next of kin
Postal address
Telephone number
Insurance details
Passport information
Details of any medical condition
Names of additional passengers
Credit or debit card information if paying online

Who is collecting this information?

Wild Frontiers is collecting this information.

Why is it being collected?

This information is either to provide you with requested services such as email newsletters or brochures, or to complete your holiday booking.

How will it be used?

Wild Frontiers will use your personal information for a number of uses including, but not exclusively, for the following:

  • Administrative purposes, which means that Wild Frontiers may contact you for reasons related to the service you have requested e.g. extra information required for visas or pre-trip paperwork required
  • To analyse and improve the services offered e.g. post trip feedback
  • To keep you updated of special offers and general information via our e-newsletter (from which you may unsubscribe at any time)

If you have booked a holiday with Wild Frontiers, we will keep your information on record for three years after you return home, in case this information needs to be accessed in matters relating to your booking. This information will be deleted after three years.

Who will it be shared with?

If booking a holiday with Wild Frontiers, we will need to share information with our ground handlers in the destination you are visiting. This consists of your passport number, date of birth, insurance details, next of kin and any medical conditions or dietary requirements. We request that our ground agents delete this information 30 days after your tour ends.

We also share your email address with Trustpliot who collect reviews on our behalf. They will only email you once concerning your purchase from Wild Frontiers. Survey Monkey are our preferred third party for collecting feedback on your holiday. Again they will only email you once, upon your return, asking you to rate your experience with Wild Frontiers.

If booking a Telegraph Tour your data is owned by The Telegraph Group.

A small number of Telegraph Travel holidays are operated by Wild Frontiers, which is wholly independent of Telegraph Media Group Ltd. Please see the telegraph.co.uk/privacypolicy for details of how they handle your data. Travel insurance is not included. In the case of unforeseen circumstances, tour experts/ itinerary may be substituted. Prices are correct at time of print and may be subject to change - depending on availability reductions or increases may apply at the time of booking. Wild Frontiers reserve the right to change the pricing of your holiday before your booking is confirmed. Please call through to Wild Frontiers for more details.”

Cookies

The cookies we set:

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third party cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Pinterest, Linkedin, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Third party cookies may be created and/or used on this site by the following services

Our website and certain literature contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we suggest that you review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

We use “cookies” to store and collect information regarding your usage of the website. Cookies are small files placed on your computer’s hard drive, or in your browser memory, when you visit our website. Your computer will only share the information in the cookie with the website that provided it, and no other website can request it. There are two types of cookies, session and persistent. Session cookies last only as long as your web browser is open. Once you close your browser, the cookie disappears. Persistent cookies store information on your computer for longer periods of time - typically up to 3 months. Wild Frontiers’ websites may use both types of cookies.

Wild Frontiers will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). We will not pass your information on to 3rd parties for marketing or sales purposes. All information is kept securely and can only be accessed by the employees, or agents of Wild Frontiers.