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Travel With Peace of Mind

Our experienced and knowledgeable team are here to inform and reassure you before you travel, and help in the unlikely event of anything going wrong whilst travelling.

Travelling to some of the most challenging destinations in the world, we’ve become something of an expert at problem solving. Whether it’s evacuating our travellers from Georgia after the Russians invaded the country, repatriating travellers caught up in the Arab Spring or dealing with the fallout from the Icelandic ash cloud, we are constantly being thrown new challenges.

 

Our experienced and knowledgeable team are here to inform and reassure you before you travel, and help in the unlikely event of anything going wrong whilst travelling.

“When my Dad fell and broke his hip in Turkmenistan, Wild Frontiers could not have helped more. You really know you are onto a winner when nothing is too much trouble when an accident happens.”
Debbie Beamish

BONDED PROTECTION

Wild Frontiers is a registered UK tour operator and holds ATOL and ABTOT licences which means that all your money is fully protected if you book with us.

For our US clients, it should be noted that Wild Frontiers is a registered seller of travel with the [oag.ca.gov/travel ]State of California Department of Justice and this provides protection for your booking.

AIR TRAVEL ORGANISER'S LICENSE (ATOL)

ATOL bonding gives you peace of mind and full financial protection. ATOL is a scheme for air holidays and flights managed by the Civil Aviation Authority (CAA) that protects you from losing money or being stranded abroad if the tour operator goes out of business. The CAA can give refunds to people who can’t travel and arrange for people abroad to fly home.

Flights booked through Wild Frontiers are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 5975. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. For more information,visit the ATOL website.

THE ASSOCIATION OF BONDED TRAVEL ORGANISERS TRUST (ABTOT)

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Wild Frontiers Adventure Travel Limited (ABTOT number 5228), and in the event of their insolvency, protection is provided for the following:

  1. non-flight packages and
  2. flight inclusive packages that commence outside of the EEA, which are sold to customers outside of the EEA.

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EEA are only protected by ABTOT when purchased directly with Wild Frontiers Adventure Travel Limited.

Please note that bookings made with Wild Frontiers USA Inc are not protected by ABTOT Limited.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

AITO: THE SPECIALIST TRAVEL ORGANISATION

Wild Frontiers is a proud member of AITO, registered member 5141. 

AITO QUALITY CHARTER

AITO is the Association for independent and specialist holiday companies. Its member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

Exclusive Membership

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

Financial Security

An AITO member is required to arrange financial protection for all holidays and other arrangements (including accommodation only) booked by customers with the member under the AITO logo. This financial protection applies to customers who are resident in the UK at the time of booking and to most overseas customers who have booked directly with the member. In doing so, the member must comply with UK Government regulations. Members are required to submit details of their financial protection arrangements to AITO on a regular basis.

Accurate holiday descriptions

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

Professional service and continual improvements

All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

Monitoring standards

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire from their tour operator, the results of which are scrutinised by the Association.

In addition, customers can leave detailed feedback, accessible from the homepage of this website, or via a direct link supplied by their AITO tour operator, about their holiday.

Sustainable tourism

Our members acknowledge the importance of AITOs Sustainable Tourism ethos, which recognises the social, economic and environmental responsibilities of tour operating.

Customer relations

All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, either party can call on an arbitration service to bring the matter to a speedy and acceptable conclusion.