Book & Travel with Confidence. Read our Covid Promise
  • Office Opening Hours
    • Covid 19: Temporary reduced hours
      Call us +44 (0)20 8741 7390
    • Monday: 09:00 - 16:30
    • Tuesday: 09:00 - 16:30
    • Wednesday: 09:00 - 16:30
    • Thursday: 09:00 - 16:30
    • Friday: 09:00 - 16:30
    • Saturday: Closed
    • Sunday: Closed
In our FAQs below you can find the answers to any specific questions you might have about travel at this time. You can also find out about some of the steps we are taking to help our travellers who have already booked.


To read more about our Covid promise and how we decide whether a tour is Covid viable, visit this page.

If you have any other questions please don’t hesitate to get in touch via +44 (0) 20 3582 0342 (UK & EU) or 1(844) 409-1591 (US)

FAQs

Q. I am booked on a trip with you, what are my options?

A: You have the right to transfer without any transfer fee, from any of our trips at 90 days to departure, if your trip is not Covid Viable.

If your trip is not Covid Viable, we will not ask you to pay your final balance.

If your trip is not Covid Viable, by 30 days prior to departure at the latest, we will cancel your holiday and you can either transfer your funds to another departure or have a full refund.

Q: What does Covid Viable mean?

A: We consider a trip Covid Viable if it meets ALL of the following criteria:

· The British Foreign & Commonwealth Office do not advise against all but essential global travel or advise against travel to any part of the tour for Covid-19 related reasons.
· No destinations visited on the tour have in place any significant Covid-19 restrictions for travellers.
· Tourist visas (if required) are available.
· There is reliable airline access to/from the start/end of the trip.
· Following an assessment by both Wild Frontiers and our local partners we are confident that your trip is able to run in both a safe and enjoyable manner.

Q: I do not live in the UK, and my government’s travel advice is different to the British FCO.

A: Since our HQ is in London, Covid Viable status is assessed on UK-based travellers. For those clients who live in other countries, before we guarantee a trip, everyone will have a chance to review their own personal situation before deciding whether or not to remain booked. If you (for whatever reason) wish to transfer at that time, you will be able to, without fees.

Q: What happens if a country is clear to travel to, but after we book then has an outbreak of Coronavirus, or brings in a mandatory quarantine for foreign visitors?

A: If a destination, that we have deemed to be Covid Viable, subsequently fails any aspect of the criteria for two consecutive weeks, you can transfer without any fees.

Q: Given the ongoing developments regarding Covid-19 is it still safe to travel?

A: Once the world starts to open up again it is likely that different destinations will come back into play at different times. To determine which destinations are able once again to be visited, we will be avoiding the often panic-inducing headlines and instead will be looking to official sources upon which to base our decision-making especially as we do not profess to be medical experts. In general, we will be following the advice of the British Foreign & Commonwealth Office (FCO) with regards to Covid -19 and would urge all travellers to do the same. As things currently stand there are travel advisories as a consequence of Covid -19 against all destinations but this will hopefully start to change soon.

Please also note that as a pioneering travel company, often leading the way to destinations that are considered ‘off the tourist trail’ we are very experienced in assessing the safety of the countries to which we travel. As well as reviewing the FCO advice on the safety of travellers, we also are in close contact with our teams in each country to understand the local situation. We would not run a trip if we had serious concerns about the safety of our clients or our local teams on the ground. In addition, given the current fluidity of the situation, if required we would have no hesitation in making any necessary changes to your day-by-day itinerary for your own personal welfare and safety.

Q: What precautions can I take to protect myself and others from Covid-19?

A: It’s worth mentioning that most of the advice below is applicable also for those not travelling and is just considered good hygiene practice even back home in your country of residence.

· Frequently wash your hands with soap and (ideally hot) running water for at least 20 seconds.
· Avoid touching your eyes, nose, and mouth with unwashed hands.
· Cover your mouth when you cough or sneeze with a tissue, then throw the tissue in a bin and wash your hands. If you don’t have a tissue to hand, then sneeze into the crease of your elbow.
· Do not travel if you feel sick and avoid close contact with anyone who is sick.
· Carry hand sanitiser with you at all times and use frequently.
· The actual benefits of using masks and/or other facial coverings are hotly disputed, however it increasingly seems that they will play some role in travel, especially at times when social distancing is not possible or not practical. However should you decide to use a mask, you should ensure you continue to use all the above recommended precautions in order to minimise the risk of transmission.

Q: What precautions will you be taking on trips to ensure we are safe from Coronavirus?

A: Our criteria for a trip to be Covid Viable includes a full assessment taken in conjunction with our local partners to ensure we can run your trip in both a safe and enjoyable manner.

Every country is implementing its own set of guidelines and regulations (such as standardised cleaning practices, face-mask requirements etc) to minimise risks associated with Covid-19. As a minimum we will follow and implement all such requirements. While we cannot offer a 100% guarantee that not a single client will contract Covid-19, we can assure you that we will take all reasonable steps as part of our duty of care to both you and our local team abroad.

Q: Will I be screened for Covid -19 while travelling?

A: Possibly. Each country is approaching screening measures in their own way based on their own unique situation but you should be prepared for some form of screening and allow for extra time at entry and exit ports.

Q: What should I do if I start to feel unwell whilst on our tour and think I may have COVID-19?

A: As with any illness, if you start to manifest any symptoms, please let your tour-leader or local guide know as soon as possible. You should also contact your travel insurance provider so please be sure to keep these details with you. You can also contact Wild Frontiers 24/7 on our emergency numbers, details of which will be given to you with your final pre-departure documentation. Lots of good general advice for travellers can be found here

Q: What happens if the FCO advise against all but essential travel to the country or area to which we are travelling because of Covid -19?

A: If this was in place for at least two weeks, we would consider that your trip is not Covid Viable –Please see “I am booked on a trip with you, what are my options?"

Q: What if the FCO doesn’t advise against all but essential travel to our chosen destination but that destination announces that they will not accept travellers from my country of residence or a country to which I have recently visited?

A: If this scenario would mean that your trip was no longer Covid Viable (see above) then please see “I am booked on a trip with you, what are my options?" above for what this would mean to you. If the trip were still Covid Viable then we would be as flexible as we could and consider each situation individually.

Q: What if Wild Frontiers consider the trip to be Covid Viable, but we nevertheless want to cancel our holiday?

A: To ensure the safety of our clients and our staff, we have set stringent criteria before we would consider a trip to be Covid Viable. Therefore if a trip is Covid Viable our standard transfer and cancellation fees will typically apply but if there were specific reasons as to why you were not able to travel then we would be as flexible as we could and consider each situation individually.

Q: What if the trip is not Covid Viable but we want to transfer our holiday to a later date?

A: We are happy to look at transferring your holiday to a later date and we will do our best to keep the costs to a minimum. However, please bear in mind that the closer to departure the more likely that we will incur costs transferring your trip.

Q. What are Wild Frontiers actively doing in relation to the virus?

Both our UK and US office are now complying with local regulations with all office staff now working from home.

Due to the benefits of modern technology you should not notice any significant change in our ability to respond to any enquiry or booking request. We would just ask for your patience if it takes us a little longer than usual to respond, especially if your enquiry or booking is for a tour more than 3 months in the future. We have also introduced temporarily reduced opening hours (Mon – Fri 10:00 – 16:00) to enable us to better manage this ongoing situation.

We are staying in touch with all of our agents and partners on the ground and of course monitoring the world coronavirus situation. As soon as travel becomes possible again we will look at how we can reintroduce tours to our destinations in a safe and responsible manner.

Q: Does my travel insurance cover Coronavirus?

A: Possibly. It will depend on the wording of your individual travel policy. Policies sold since March 2020 often have specific clauses regarding Coronavirus and we would urge you to check your level of cover.

Q. What happens if there is a mandatory quarantine on return from my holiday?

A. We will not cancel a trip if there is a mandatory quarantine, as we know that some travellers are happy to self-isolate when they return. Should you not wish to travel in these circumstances then if the mandatory quarantine was confirmed to be in place over the dates you are travelling (or was for an unspecified duration but was still in place at 30 days prior to departure) you would have the right to transfer without any transfer fees.